FAQ

Yes, we are available for pick-ups on Monday through Friday from 11:00 AM to 6:00 PM at the following address: 

2443 Hennepin Ave. Minneapolis, MN 55405

Yes, please communicate with us ahead of time in the comments/notes section of your order that you would like to ship under your own UPS or FedEx account. 

1. Click "My Account".
2. Click on "My Orders". 
3. Click the "Edit" section under the shipping address and enter the new shipping address.

The cost of shipping is based on the number of packages, the weight and size of the packages, the ZIP code destination, and the shipping service.

We ship to countries all around the world.

We use USPS and FedEx.

There could be a number of things going on.

     1. The address is in a remote location

     2. The address is incorrect 

To resolve the issue, try the following steps:

     1. Check that the address is entered correctly

     2. Try using a different address such as a business or home address

     3. Check the zip code to see if it has been split or changed

Yes, we can group, package, and ship items together in one unit for large orders that are being sent to different locations. Kitting is perfect and convenient for retailers, small businesses, marketing agencies, resellers, and nonprofits.

If you are interested in kitting services, please send an email to [email protected] detailing your interest in kitting your order and we will work with you to complete your request. 

1. Click on "My Account" → "Orders".
2. Review the status column to determine if your order has been shipped. 
3. Click the "Track" button.